Nursing Department
Reports to: Clinic Supervisor
Hourly Range: $19.75-$24.31
Delivering the highest quality gastrointestinal healthcare in Northern Colorado. We respect our patients, our referring providers and business partners; we respect each other and our communities.
Position Purpose
The Procedure Coordinator provides timely and efficient communication between patients, CFG clinical staff, providers, hospitals, and outpatient surgery centers. Our patients can be scheduled at the following locations: Northern Colorado Endoscopy Center (NCEC), Poudre Valley Hospital (PVH), Medical Center of the Rockies (MCR), McKee, Greeley Hospital (GRH), and Harmony Surgery Center (HASC). The position requires strong attention to detail, effective communication skills, a can-do attitude, resiliency, flexibility, the ability to see the big picture, and strong commitment to following through with patient needs.
Essential Job Functions
- Facilitate and manage clinical communications between CFG and Surgery Centers.
- Place orders for recommended procedures after provider reviews referral; and communicate scheduling needs with procedure scheduling team.
- Contact patients scheduled for procedures at PVH, MCR, McKee Hospital, and GRH to complete hospital screening questionnaire.
- Coordinate necessary blood thinner holds and communicate the information to both patients and prescribing physicians.
- Place orders for required pre-procedure COVID testing.
- Answer patients procedure prep questions.
- Understand and adhere to all HIPAA regulations to maintain our patients’ privacy.
- Requires regular, predictable attendance.
- Flexibility is essential for success with CFG and on occasion, our employees may be asked to complete projects and tasks that could be outside of their normal scope of duties.
Required Competencies
- Effective Communication—Ability to communicate clearly over the phone, through email, and in person
- Documentation and Information Recording—Possess excellent attention to detail as well as data entry skills. Accurate entry of patient information; and ability to investigate, ask follow-up questions, or track timelines to resolve issues that arise. Maintain confidential information.
- Customer Service—Listen attentively; respond to questions appropriately and timely. Possess kind and pleasant demeanor as well as demonstrate patience over the phone. Ability to take direction as needed.
- Time Management—Must be able to work under pressure and complete multiple projects or tasks according to established timeframes. Enjoy working in a high-energy, fast-paced environment. Demonstrate resourcefulness and creative problem-solving as needed.
- Professionalism—Build solid working relationships and be support of co-workers; foster a friendly work environment, focused on providing patient access.
- Demonstrated comfort with Windows-based computer systems.
CMA/RMA Job Qualifications and Requirements
- Must have a current Nationally Certified or Registered Medical Assistant credential and graduated from an accredited school for Medical Assisting.
- Or have a current LPN/LVN license and graduated from an accredited school of nursing.
- Current CPR/BLS
Preferred Qualifications for the CMA/RMA position are:
- At least 2 years of experience in a clinic setting
- An Associate’s in Medical Assisting
- Ability to speak, read, and write Spanish
- Previous GI experience
- Prior experience in Epic EMR system
Working Conditions and Physical Requirements
- Ability to walk, stand, stoop, bend or sit for extended periods of time.
- Physical demands:
- Walking 30%- assisting patients, delivering information to other departments.
- Sitting 70%- entering data into the computer system; answering the telephone.
- Ability to speak clearly to be understood by employees and patients.
- Ability to hear within normal range even with a noisy desk work area.
- Acuity near and far. Ability to see within normal parameters, and to distinguish colors.
- Works in a well-lit heated/air-conditioned environment.
- Work may involve exposure to communicable diseases and other conditions common to a clinic environment.
- Must be able to drive between facilities.
- May have to assist patients which would involve lifting to 50 lbs
Equipment Used
Computer, printer, multi-line telephone, headset, fax machine/e-fax, scanner, postage machine
Benefits
The Centers for Gastroenterology is proud to offer medical, dental, vision, life insurance, identity theft protection, a monthly HSA contribution, a 401(k) option with employer matching, 7 paid holidays, a personal holiday, a generous PTO package, a quarterly bonus program, an Employee Assistance program, voluntary accident and critical illness benefits, professional development opportunities, and of course, an awesome work environment!
Equal Employment Opportunity
Centers for Gastroenterology is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military, or veteran status
