Procedure Scheduler – Northern Colorado Endoscopy Center

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FSLA STATUS: Non-exempt

REPORTS TO: Administrator

Salary Range: $18.90-$23.10

The Procedure Scheduler provides friendly, efficient, and exceptional customer service when receiving scheduling requests from physician office personnel. This position is multi-focal with
involvement in many business functions.


Essential Job Responsibilities with demonstrated competency

  • Demonstrates strong organizational skills.
  • Demonstrates ability to perform tasks independently with minimal supervision.
  • Demonstrates competency in ICD and CPT interpretative guidelines.
  • Possesses knowledge of insurance plans and benefits.
  • Protects patient privacy during direct patient contact and abides by HIPAA standards upholding the privacy and security of PHI and ePHI.

Technical Skills General Business Operations with
Abilities, Skills, and Knowledge required for success in the
work environment

  • Accurately performs scheduling intake duties when verifying planned surgery & patient information.
  • Enrolls patients in the patient accounting system and initiates a medical record for each patient visit.
  • Collaborates with OR Manager on case management for case order, times, and duration.
  • Makes changes to surgery schedule (cancellation, dates & times changes, etc.) when directed to do so, and distributes for other team members.
  • Places all necessary forms in patient charts for clinical personnel to use to document care. Calculates patient co-payments or deductible payments prior to admission and completes payment collection forms.
  • Verifies patients’ insurance coverage and determines patients’ financial responsibility (i.e., co-payment or deductible).
  • Verifies that CPT and ICD-10 codes have been provided for each procedure prior to processing the claim.
  • Maintains friendly and polite phone etiquette and a thorough working knowledge of phone systems.
  • Provides visitors with contact information to reach members of the staff for assistance, when away from the desk.

Behaviors contributing to professional success in the
work environment:


  • Presents a professional image to peer groups, patients, physicians, and visitors.
  • Is aware of personal and professional strengths and weaknesses. Accepts accountability and responsibility for self-improvement.
  • Is aware of personal emotions and manages conduct without creating disruption or negatively impacting others in the workplace.
  • Shares expertise and information with others.
  • Ensures personal attire is business casual at a minimum and appropriate for customer relations.
  • Treats others with mutual respect, regardless of age, gender, ethnic, cultural or spiritual differences, job title, status, or position, and is committed to promoting a harassment-free
  • Upholds organizational values, culture, and mission statement.

Reliability & Quality of Work

  • Documents unexpected patient or visitor grievances using an event reporting management tool.
  • Keeps commitments and consistent professional conduct conveys confidence to others, including patients, physicians, visitors, and teammates.
  • Acknowledges ability, skill, and knowledge deficits and asks for assistance appropriately.
  • Ensures productivity is equal to others. Uses time efficiently. Prioritizes and plans work assignments effectively.
  • Follows instructions and directives given by management.
  • Completes tasks on time, or notifies the appropriate person with an alternate plan.
  • Completes tasks thoroughly, accurately, and timely, promoting quality controls.
  • Restores and restocks workstation and storage locations. Monitors for outdated supplies.
  • Is consistently attentive to attendance and punctuality. Requests for time off are appropriate and timely for the conditions.


  • Is clear, concise, accurate, and timely and seeks clarification, in both written and verbal context.
  • Is appropriate for the age of the patient, level of understanding or anxiety, and conditions.
  • Is committed to resolving conflict with other(s) through direct lines of communication first. Seeks assistance from management when necessary for resolution.

Team Work

  • Recognizes and acknowledges the skills, knowledge, and talents of co-workers. Genuinely expresses praise and encouragement, supporting everyone’s effort to succeed.
  • Remains open to the ideas of others, exhibiting objectivity.
  • Gives and welcomes feedback for the purpose of improvement or reaching creative solutions as a group.
  • Balances team and individual responsibilities, and contributes to building a positive team image by placing the success of team above own interests.
  • Rallies morale and group commitments to meet goals and objectives.
  • Volunteers readily for tasks or responsibilities that may be for the greater benefit of the team
  • Participates in team meetings, showing interest in moving forward and progress.

Customer Service & Business Stewardship

  • Recognizes all customer relations as vital to future business relationships and reputation.
  • Focuses interactions with customers for the attainment of quality, safety, and accomplishment of the expected outcomes.


  • Must be a high school graduate (or GED equivalent).
  • Previous experience in customer service and health care preferred.
  • Knowledge of medical terminology
  • Computer literate: Word, Excel, and Windows required.
  • Knowledge of surgical procedures & terminology is desirable.
  • Must possess exceptional interpersonal skills.
  • Must possess exceptional communication skills.

Language Ability

Read, analyze, and interpret insurance company coverage plans. Effectively communicate information and respond to questions from physicians, peers, and managers.

Math Ability

Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and

Work Environment

This job is designated as a Category II job using OSHA definitions. This means there is no anticipated exposure to blood or potentially infectious materials.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Demonstrates ability to lift and /or move up to 25 pounds. Push/pull carts, and lift overhead. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit for long periods; walk; have use of hands & fingers, touch or feel; reach with hands and arms; speak, and listen.

Equal Employment Opportunity

Northern Colorado Endoscopy Center is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics,
disability, age, military, or veteran status.


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“This is the best environment I have ever worked in. It’s nice to be appreciated for all the hard work being done. The doctors are wonderful to work for and I plan to work here for years!”